pcAmerica Newsletter #139-August 16, 2005
pcAmerica Newsletter #139-August 16, 2005

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Increase Sales By 15% Guaranteed
Become A pcAmerica Reference
Going Wireless?
PlastiCard+Plus (Loyalty and Gift Cards).

Increase Sales By 15%, Guaranteed?

Last week, I showed you how to increase your sales by 50%. I’m pretty sure that everyone followed those recommendations. The day our newsletter was published, the stock market went up by more than 80 points due to retailers increased sales projections! Today’s newsletter is about loyalty and gift cards, and is guaranteed to increase your sales by another 15%.

Loyalty Cards and Gift Cards are two marketing tools utilized by all large department stores and chain stores that can easily be utilized by any size business. You can purchase loyalty and gift cards for as little at 60 cents per card. Is it worth it?

A loyalty card or gift card is simply a plastic card that looks like a credit card. The front of the card normally contains the name of your store, some type of offer, your address and telephone number. The back normally contains a little more information along with a number or magnetic strip.

 

A prepaid card is another term used. A prepaid card is more of a gift card for your own personal use. You purchase a prepaid card with a certain dollar value. In the future, you use that card as a convenient, faster method of paying for purchases. For example, Java City offers a $20 prepaid card. Customers who use the card don’t need to look for cash. They present the card to the cashier who scans it. The purchase is instant and helps speed up the buying process. The customer is happy. He doesn’t have to look for change or wait for change. Java City is happy because loyal customers with “The Coffee Card” keep coming back.

Cash Register Express and Restaurant Pro Express fully support loyalty and gift card functions.

Customers love it. It’s faster than using cash or a credit card. And, it keeps your customers coming back. To activate a gift or loyalty card, your cashier scans the card, gets payment for the transaction from the customer, and your business now has a new loyal customer. Better yet, you can get your customer’s name and email address, and send them your own weekly or monthly newsletter with information about what is new with your business and/or information related to special discounts offered to your special customers.

Customers love it. It’s faster than using cash or a credit card. And, it keeps your customers coming back. To activate a gift or loyalty card, your cashier scans the card, gets payment for the transaction from the customer, and your business now has a new loyal customer. Better yet, you can get your customer’s name and email address, and send them your own weekly or monthly newsletter with information about what is new with your business and/or information related to special discounts offered to your special customers.

Remember, gift cards or prepaid cards can always be refilled. You don’t have to issue a new card. Once the value of the card is used up (or even before it is used up), your customer can instantly add $10, $20, $50 or any amount to the original card.

Did you know that 15% of all gift cards never get used. And, gift card owners spend 30% more money per transaction.

What is the difference between a loyalty card and a gift card? A gift card (also called a prepaid card) is normally associated with a specific value (like a gift certificate). For example, you may purchase a $50 gift card from Macy’s. You receive a plastic card (that looks like a credit card). This plastic card contains a number (either on a magnetic strip or associated with the number on the card). You (or any one else) can use this card to make a purchase up to $50. It is a great gift giving item.

A gift card (also called a prepaid card) is normally associated with a specific value (like a gift certificate). For example, you may purchase a $50 gift card from Macy’s. You receive a plastic card (that looks like a credit card). This plastic card contains a number (either on a magnetic strip or associated with the number on the card). You (or any one else) can use this card to make a purchase up to $50. It is a great gift giving item.

Loyalty cards look similar to a gift card but have a different use. They are designed to encourage repeat business by offering customers an incentive to keep them coming back to your store. Loyalty cards normally contain your store or restaurant name, address and telephone number.Depending on how “innovative”are, you can come out with all sorts of loyalty card offers that really work well. The idea is to give or sell your customer a loyalty card that keeps them coming back to the store.

Loyalty Card /Gift Card (Prepaid Card) Examples

10% off all purchases whenever you show your loyalty card. You can either give away the card for free, or charge a fee, let’s say $10, to buy the Loyalty Card.

10% off all purchases whenever you show your loyalty card. You can either give away the card for free, or charge a fee, let’s say $10, to buy the Loyalty Card.

 

10% off all purchases on Thursday whenever you show your loyalty card.

Give a 10% off your next purchase loyalty card. So, if a customer buys $150 worth of clothing, that customer will receive a $15 Loyalty Card good on his next purchase (perhaps at least 1 week in the future).

Buy a new car. Give your customer a $100 loyalty card to be used on his next servicing.

Buy 10 six packs of beer, get the next six pack for free.

Instead of offering customers a discount, sell them a $100 Prepaid Card (or Gift Card) for $90.

In a hair salon, give your customer a $25 gift card if they bring in a new client.

Exchange discount cards with retailers in your area to advertise your store. If a customer picks up a loyalty card in another store and brings it to your store, give him 20% off his first purchase.

Free newspaper card. Make a purchase using your loyalty card and receive today’s newspaper for free.

The ideas and options are endless. Once you figure out a great offer, you will have a customer for life. Customers treat loyalty and gift cards like credit cards. They normally carry them in their wallet or pocketbook. Your loyalty or gift card is a constant reminder to return to your store. Any more ideas you want to share? Write to .

Further, when you issue a gift card or loyalty card, you should obtain your customer’s name and email address and start sending your special “club” members emails talking about your business exclusive offers to your special customers.

How much does it cost? Gift cards and loyalty cards can be purchased for as little as 60 cents each.

How easy is it to design and obtain loyalty cards? I’m glad you asked. pcAmerica used to design and print loyalty cards for its customers. Now, we found a great partner to work with that will do all the work for you. PlastiCard+Plus can design and print your loyalty and gift cards for you with little effort on your part. They have templates that allow them to easily and quickly design your cards. This family owned business can do all the artwork or incorporate your artwork. They can print loyalty cards, key chain type cards, and even package your cards for in-store displays.

 

Mae Chambers is the President of PlastiCard+Plus and Erika Chambers is the Sales Manager. John Chambers (Mae’s husband) is the art director. You can contact them at 1-800-767-7718 or email to
or . They can send you sample cards and help you establish a working program in a short period of time. Best of all, if you are not artistic, they are. PlastiCard+Plus has all the equipment in-house required for all of your gift card needs. For more information, visit their website at:

www.plasticardplus.com

Become a pcAmerica Reference If you would like your business highlighted in our newsletter, please email to
or call 845-634-4708. We just need a couple of photos and some information about your business. Your business will also be listed on our web site.

More information related to being a pcAmerica Reference is available in Newsletter #136 at http://www.pcamerica.com/newsletters/newsletters.htm

Comments or Ideas

If you have any comments or ideas you would like to share with our readers, please write to .

#10 of 10 Should I Go Wireless? No.

When we are talking about wireless, we are talking about connecting two or more computers to each other without using a wire or cable (that’s called a network) . We connect computers to each other so we can share data, printers, and other computer items.

When we are talking about wireless, we are talking about connecting two or more computers to each other without using a wire or cable (that’s called a network) . We connect computers to each other so we can share data, printers, and other computer items.

Going wireless in your house is a great thing. Most people are sharing the internet and not sharing a great deal of data. The accuracy and speed of the data going back and forth within your house is not absolutely essential.

 

It is always 100% better to have a wired network. Almost everyone would agree that wired telephones work much better that wireless or mobile phones. Wireless and mobile phones have become so popular (more popular than wired phones) because of their ease of use and convenience. I believe that everyone would agree that the quality of a wireless phone leaves a lot of be desired (compared to a wired phone). We like them because they make speaking on the phone a lot more convenient. However, when you need to call your doctor to get your lab results, you use your wired phone.

Your computer network is very similar. Using a wireless network is great in your house. You don’t need to go through the expense of putting wires in the wall and perhaps having to repaint or patch the little holes that you make. Being wireless also allows you to work on laptops. What being wireless won’t allow you to do is share many large databases effectively.

So, if you own a retail store, being wireless would be nice but it is not the way to go. Cash Register Express (CRE), Restaurant Express (RPE), and other database type software require a fast wired connection to send data back and forth between your work station and your server. A wired work station operates about 20 times as fast as a wireless work station. You may not notice the speed difference when using the internet (the most common reason for going wireless), because the internet is relatively slow compared to the speed of your computer. We are all getting used to the slowness of using the internet because it seems fast compared to dialup. But, using wireless for accessing a database is just currently too slow and unreliable.

If you own a retail store, just get an electrician or specialist to add those wires. Don’t even think about going wireless. We have had several customers who have tried. All have been dissatisfied with the results. Here’s what happens. We get a customer that insists on going wireless. He adds a wireless system and everything looks great. It is just that from time to time, something goes wrong. The database gets corrupted, the system slows down, or a connection is lost. Sometimes you get interference with refrigerators, lighting, and other electrical items found in retail stores.

Our SQL version of Cash Register Express will probably work better on a wireless system since it is less data intensive (most data management occurs on the server and there is less data going back and forth between the server and work station). Even with SQL, a wired system would be superior and safer.

Wireless keeps getting better. It is very possible that we may change our minds next year. At the present time, I would not recommend “rolling the dice.” Always use a wired network at your business.

However, if you own a retail store, and need a laptop for lookup purposes, wireless is fine.

If you have any specific experiences related to wireless that you would like to share with our readers, please write to .

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