Commonly reported Visual Basic errors and their solutions in the Express programs


Error Number Description Solution
-2147417848 Usually followed by an error 20520(job already started) 1) Occurs when trying to run a report. This occurs as a result of unusually large values in Invoice Storage & Invoice Totals. Ex. 1,000,000 quantity, Grand Total, etc.
Remedy--> Clearing the transactions seems to fix the problem.

2)**** FIXES THE PROBLEM *** Newest version of msjet35.dll (3.51.0623.4) must be copied into the c:\windows\system directory.
0 Wierd error. Occurs when trying to run reports. However
it is not a crystal report error. Sometimes followed by a 20520.
 1) It can usually be fixed by clearing all of the transactions. The
error occurs as a result of unusually large values in the invoice
storage & invoice totals tables. Ex. 1,000,000 as quantity or grand total
etc.
5 1) Regarding CRE - Illegal Function Call - Accounts Receivable section 1) Balance due does not equal the total of the invoices in Accounts Receivable section. Possible remedy is to change the balance due in Access to the correct amount.

2) Someone deleted invoices in Microsoft Access, & didn't
delete the invoices from Invoice Totals and Invoice Storage.
The invoices were only deleted from one of the tables. Possible
remedy is to delete the invoices from both tables.
6 Overflow Caused by having 0 quantities in the Invoice Storage table. When doing kits, make sure all items on the kit has at least a quantity of 1.
7 1. Out of Memory Error - Cash Register Express

2. Caused by installation of Zip Tools. Will happen when you go into add or edit inventory.		 1. a-Customer had too many programs running. Had him exit all programs and reboot.

b-Customer had problems in the AUTOEXEC.BAT and CONFIG.SYS using Windows 3.1- basically not enough files and buffers. Had customer use the minimum files for Windows 3.1 on page 108 of the manual.

2. Had customer uninstall Zip Tools, and the error went away
13 1- CRE -- Type Mismatch - Ending transactions, often in the Discount Level Pricing Procedure 1- This is often due to the international settings of a computer. Check the international settings for things like a period not really being a period, etc.

2- In CRE 2000, the pole display was causing the error when the com port was disabled. The com port must be disabled in the device manager for the 16 - bit version of CRE, but the 32 - bit version must have it enabled in the device manager (with the correct port settings).
48 Error Loading DLL 1) Check all DLL files in the Windows\System directory for 0 bytes.  If one or more is found, delete them then reinstall the program.
53 File Not Found 1) If two cashier ids are on the same computer, make sure that the settings in the options screen are the same for both cashier id's.
57 1- Cash Register Express -- Involving cash drawer 1- User had cash drawer set to COM1 rather than LPT1 when using a cash drawer/Star 212 parallel combination. CRE tried to send a signal out the com port, but there was no device attached to it.
75 Path/File Access Error - Cannot open CRE Database 1) Customer had the file server shared as read only instead of full access.
2) If the customer is having a problem printing, have them set the printer spool options to print directly to the printer.
76 Path\File Not Found. 1 - This usually occurs when the Express program can not locate the database. Choose the 'Set File Locations' option in the 'Setup' menu in the Cashier ID Password screen and make sure you are specifying the correct locatino of the database. Error 76 is often followed by an error 3044. If the error 76 occurs when using IC Verify, make sure they have a MULTI directory on the IC Verify drive specified during the setup file locations discussed above.

2 - Windows NT does not create a WINDOWS directory. In order to fix this in Windows NT, create a C:\WINDOWS directory.
91 1) Involving Cash Register Express - Network Version 1) Customer had more than one computer on the network, but did not have a second cashier id number. Possible sharing violation.

2) Customer got this error after upgrading and doing the automatic conversion with backing up database and compacting it. Had him reload CRE. It converted the data again, but told him to choose not to back it up. This fixed the problem.

3) Reinstalled CRE. Seemed to work.
94 Invalid Use of a Null 1) POSSIBLE CAUSE: If a field has quotes ( " ), or any punctuation, in it, it will affect the data structure.
340 1- Invalid Property Value. 1- Often in BCE when someone is trying to print labels to the laser printer. Try changing the font names in the design label screen to a more standard format.
441 1- Found in Bar Code Express when you try to enter the Design Label screen. 1- Solution- one version of Bar Code Express went out for awhile with a bad VBOA300.DLL. The DLL should be 13,824 bytes from 04-28-93. All the user needs to do is overwrite their current VBOA300.DLL with a good copy of it.
482 Printer error. The printer is having a problem printing. This is usually due to the printer being jammed, out of paper, turned off, off-line, not plugged in or something along these lines.
3000 Undefined data access error. This can usually be fixed by running the 'Repair Database' utility in the 'Utilities' menu of your cashier ID password screen. If you get an error 3000 while repairing, try rebooting your computer first.
3008 Express still loaded into memory. This usually happens when you are trying to convert your database. Rebooting your computer will usually solve this problem.
3018 Regarding CRE 1) Usually happens when ending a transaction. The information does not clear the screen after the transaction was processed.

- Repair database. If this results in error 3000, reboot computer, then repair database again.

2) Check the regional settings to make sure it is set the United States. Different countries have different field separators that may cause this error. Make sure the short date style is m/d/yy & that the
time style h:mm:ss tt.
3020 Update without AddNew or Edit. 1) Customer received error when entering inventory. Also was followed by an error 3040. had them repair database to fix the problem.
3021 1- No current record. 1- Try repairing and\or compacting the database, that sometimes seems to help.

2- This is caused by not having the CASH customer in the database -- try using the CHECK DATABASE function in the utilities menu in the cash register ID screen..

3- Can also be caused by having a decimal value in in stock in inventory

4- Can also be caused by not entering Network password on network version.
3022 Duplicate key. You are trying to create an item (such as a customer, inventory item, invoice, etc.) with a duplicate value of the indexed field (ex: duplicate customer number, item number, invoice number, etc.)
3040 Disk I/O error 1) In CRE, when followed by error 91, had customer repair the database to get it to work again.
3044 Data file not found. This usually occurs when the Express program can not locate the database. Choose the 'Set File Locations' option in the 'Setup' menu in the Cashier ID Password screen and make sure you are specifying the correct locatino of the database. Error 3044 is often preceeded by an error 75.
3049 Corrupted Database or not an Access database. The database may have been converted in a later version of Access. 1) Try copying a fresh database from the CRE directory to the DATA directory and overwrite the old file (if they are starting from scratch)

2) Reinstall CRE if the above does not work.
(Possibly to another directory)
3075 Invalid characters in item. This is usually caused by an occurence of the apostrophe ('), pound sign (#), asterik (*) or ampersand (&) in the item name or item number. Try changing the problem item and reprocessing the invoice.
3077 1- Cash Register Express, got error 3077 frmAddin_ComboInventory_Keypress when searching for an item 1- Turns out his item had a quotation symbol (") in it, which caused an error. All his other other items without the " worked fine. Had him recreate the item without the quotation symbol and it worked fine
3078 Query missing from database Check and see in access if any of the query fields are missing there should be 45 queries in the latest versions of the database's. Usually occurs when customers try to print a detailed daily report.

Can convert database
look for Rental history, DDR_GT, DDR_GT_ALL
these usually are the queries that are missing.
3112 1) Happens when you open CRE 1) It was found that the permissions to a few of the tables had been changed (probably by the user) and CRE could not read it. After these were changed, it worked fine.
3163 Data to long to be entered into the database. This usually occurs with non-inventory items. The simplest way to explain is with an example- the description field may only be 30 characters long. CRE is trying to store something longer then 30 characters and generates an error. Solution: Try a shorter description.

Solution 2: look in multi directory to see if the approval file is too long for cre.

Solution 3: Upgrade to version 6.21 This allows for a larger answer file to be accepted by CRE from the bank.

1) Close ic verify and open cre by itself, run a credit card transaction, when it says credit card proccessing press ALT, CTRL, DEL it may say that you have to end the transaction before you can exit the program, click ok. Then press ALT,CTRL,DEL again and end task for CRE2000

2)Now that you are not in cre open ic verify it should automatically start dialing because you already have a request file in your multi directory
after you get the approal code look in your multi directory to see the answer file, it should have a flying windows icon with a line like this
Icver001.ans <------------(the number 001 represents the cashier id)

3)If it has more characters than that go over your ic verify settings to make sure you have it set up correctely to work with cre, make sure that your evaluate response is set to Y for yes etc...

4) If all settigns are correct contact ic verify and ask them why you are getting a larger answer file or contact your bank.
3167 Record already deleted. The Express program is trying to access a deleted item. To fix this, run the "Repair Database" and "Backup and Compact Database" utilities in your "Utilities" menu in the Cash Register ID password screen.
3197 Corrupted database. -- Run the Repair Database Utility (select Repair Database from the Utility menu in the cashier ID password screen)

-- If the repair does not work, they can use the JETCOMP.EXE utility from Microsoft that can usually fix these problems. They can search Microsoft's support site for this utility but they must have Access '97 installed to use it. They can also send the database to us to be repaired. 06/19/98 -- DJG
3260 Couldn't update; currently locked by user 'Item2' on machine 'Item1'. 1) Check to see if cash regtisters are logged in as same cashier ID.

2) Make sure that a record that is being edited is not also trying to be accessed by another computer.

3) Reboot the computer if necessary.
3265 Fields not found in the database. Possible solution: Usually happens when they are upgrading. Run the 'Convert Database' function in the 'Utilities' menu in the password screen.

Make sure Regional Settings are set to English (United States).

*****CRE 2000 Most versions.. after Jan 1, 1999*****
Change the Short Date style in Regional Settings to be "M/d/yy" This seems to help every time.
3343
Run repair database
3356 repairing database error or compact and backing up database error.
 1) when repairing database make sure that all other stations are turned off before attempting repair database.then try to repair database while all other computers are turned off.
3377 --This error usually occurs after converting from the 16-bit version of the software (3.x) to CRE2000 version 5.44 or 6.0 Was known to happen because of the setup table having the wrong version number, after the conversion is completed. check setup table and look at version

***Fixes The Problem*** When converting from 6.01 or higher you will not get this error, most likely the customer will want to upgrade to 6.01 or higher than run the conversion wizard.
3424 Runtime support when trying to get into CRE after conversion wizard is completed. can get into the program, however you cannot perform a transaction.
 Look at regional settings make sure they are set to the correct settings
if they are not set on the united states you may get this error and the conversion wizard will run even with a database that does not require the conversion wizard.
8002 1 - Pole Display cannot access port 1 - Com port is not set up in Windows. Pole display cannot access the port. Make sure the port is enabled in the Device Manager (in Control Panel)
20504 Crystal Report *.RPT file not found. You are missing one of the crystal report files in your install directory. Basically, reinstalling should fix this problem because all of the necessary report files are on the disk.
20525 1- Express programs - Unable to Load Report 1- There is some kind of error in loading the report. The report file is probably corrupted. Reinstalling the program should solve this.
20526 1- Printing reports in Express programs. No Default Printer. 1- There is no default printer specified for Windows. Select a default printer and then try again.
20529 1- Printing reports in Express programs. Disk full. 1- There is not enough hard drive space to either load or export the crystal report data. Try freeing up some more hard drive space.
20533 1- Unable to open database file within Crystal Report. 1-Contact David with the report they are trying to run. Crystal sometimes generates this error when the database structure has changed so it has to be updated. Five minute process.
20534 1- Error in crystal report DLL.

 1- One of the DLL files is corrupted- you should rename it and then reinstall to replace the corrupt file. Check for DLL's with wrong dates, times, and\or sizes (especially DLL's with size of 0- to take directory by size just type dir /os)
32757 1) The customer tried to open the set default printer box in cre, and error 32757 popped up. she had changed printers mid stream. it turned out that msgsrv32.dll was crashing, and was corrupt. 1) have the customer reinstall windows, which should replace msgsrv.dll and anything else that may be corrupt.
2147417848 Wierd Error. Has occured in three known customers. They
all seem to have upgraded around the same time. Sometimes
followed by a 20520. 20520 is a job already started.		 1) Occurs when trying to run a report. This error occurs as a result of unusually large values in Invoice Storage and Invoice Totals. Ex. 1,000,000 quantity, grand total etc.
REMEDY--> Clear all transactions. This seems to remedy the problem.


 
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